{ "caseupdateFeedbackStatus": { "title": "CONFIRMATION MESSAGE", "thankYou": "Thank you", "receivedUpdate": "We have received your update for Case ID", "successMessage": "Our travel experts will be working on your case and will reach out with the appropriate resolution as soon as possible. Please reference your Case ID in future communications. You can check the status of your case on the customer service portal anytime.", "manageOpenCasesButton": "Manage Open Cases" }, "categoryList": { "searchPlaceholder": "Search" }, "caseStatusReport": { "previousButton": "Previous" }, "customerRequestFields": { "emailLabel": "Email id used for booking tickets", "emailPlaceholder": "Email address", "emailError": "Please enter valid email id used for booking tickets", "transactionDateLabel": "Transaction date", "transactionDateError": "Please enter transaction date", "transactionDateRequired": "Transaction date required", "paymentModeLabel": "Payment mode", "selectPlaceholder": "Select", "paymentModeError": "Please select the payment mode", "paymentModePlaceholder": "Select", "creditCard": "Credit Card", "debitCard": "Debit Card", "online": "Online", "wallet": "Wallet", "amountDeductedLabel": "Amount deducted", "amountDeductedError": "Please enter the amount", "amountDeductedPatternError": "Please enter a valid amount.You can only enter a maximum of 10 digits and up to two decimal places.", "paymentReferenceLabel": "Payment reference", "paymentReferenceError": "Please give the reference", "concernedAirportLabel": "Concerned airport name", "concernedAirportPlaceholder": "Enter name/code/place of concerned airport", "concernedAirportError": "Please enter the airport name", "departureAirportLabel": "Departure airport", "departureAirportPlaceholder": "Enter name/code/place of departure airport", "departureAirportError": "Please enter the departure airport name", "arrivalAirportLabel": "Arrival airport", "arrivalAirportPlaceholder": "Enter name/code/place of arrival airport", "arrivalAirportError": "Please enter the arrival airport name", "pirQuestion": "Do you have a PIR number?", "yes": "Yes", "no": "No", "pirNumberLabel": "PIR number", "pirNumberError": "Please enter PIR number", "pirNumberInvalid": "Invalid PIR number", "bagTagIdLabel": "Bag Tag ID", "bagTagIdError": "Please enter Bag Tag ID", "bagTagIdInvalid": "Invalid Bag Tag ID", "flightNumberLabel": "Flight number", "flightNumberError": "Please enter the flight number", "travelDateLabel": "Travel date", "travelDateError": "Please enter the travel date", "seatNumberLabel": "Seat number", "seatNumberError": "Please enter the valid seat number" }, "emailVerify": { "title": "Welcome back to the Air India customer service portal", "subtitle": "Check the status of an exisiting case", "emailLabel": "Enter your email", "emailPlaceholder": "Email Address", "emailErrorRequired": "Email is required.", "emailErrorNotValid": "Email format is not valid.", "emailErrorNetworkError": "Some error occurred. Please try again.", "emailErrorNotExists": "Email not recognized. Please try again.", "emailNoteFirst": "Email ID", "emailNoteSecond": "used for raising the query is required for verification.", "previousButton": "Previous", "submitButton": "Submit", "errorOccurred": "Error Occurred", "formName": "web2case form", "pageNameData": "Email Verify", "webName": "Web2Case Form" }, "errorWarning": { "errorCount": "1 Error", "tryAgain": "Please try again", "otpValidMessage": "Your current OTP is valid for 5 minutes. Please try with the same." }, "otpVerify": { "title": "Validate OTP", "otpInstruction": "Please enter the one-time password sent to", "otpLabel": "Enter OTP received", "otpRequired": "OTP is required.", "otpInvalid": "Please enter valid OTP.", "otpIncorrect": "Please enter the correct OTP to proceed further.", "otpMaxAttempts": "Maximum wrong attempts exceeded.", "otpExpired": "OTP expired.", "didntReceive": "Didn't receive the OTP?", "resendIn": "Resend in", "resendOTP": "Resend OTP", "previousButton": "Previous", "submitButton": "Submit", "formName": "web2case form", "pageNameData": "Otp Verify", "webName": "Web2Case Form", "errorOccurred": "Error Occurred", "clickName": "Otp Verify", "componentName": "OtpVerifyComponent" }, "refundAddticketForm": { "eTicketInfo": "Enter your E-Ticket Number if you want refund on bookings.", "emdInfo": "Enter your EMD (Electronic Miscellaneous Document) Number if you want refund on add-on services.", "eTicketLabel": "E-Ticket Number", "emdLabel": "Electronic Miscellaneous Document Number", "viewSample": "Click to view sample", "addETicket": "ADD E-Ticket", "addEMD": "ADD EMD Number" }, "bankDetails": { "title": "Bank Account Details", "mandatoryNote": "(* ALL FIELDS ARE MANDATORY)", "accountHolderNameLabel": "Account Holder Name", "accountHolderNameError": "Please give the account holder name", "bankNameLabel": "Bank Name", "bankNameError": "Please give the bank name", "bankAccountNumberLabel": "Bank Account Number", "bankAccountNumberError": "Please give the bank account number", "reEnterBankAccountNumberLabel": "Re-enter Bank Account Number", "accountNotMatching": "Account number not matching", "ifscCodeLabel": "IFSC Code", "ifscCodeError": "Please give ifsc code", "ifscCodeInvalid": "Please enter valid IFSC code.", "bankBranchAddressLabel": "Bank Branch Address", "bankAddressError": "Please give bank address", "selectCurrencyLabel": "Select Currency", "selectCurrencyError": "Please select the currency", "enterCurrencyCodeLabel": "Enter Currency Code", "currencyCodeNote": "Please enter your currency code (e.g. USD, INR).", "currencyCodeError": "Please enter your currency code.", "currencyCodeInvalid": "Please enter valid currency codes.", "countryOfBankLabel": "Country of Bank", "countryOfBankError": "Please enter the country", "bankAccountIdentifierLabel": "Bank Account Identifier", "bankAccountIdentifierError": "Please give the bank accout identifier", "instiuitionNumberLabel": "Instiuition Number", "instiuitionNumberError": "Please give instiuition number", "bankBranchAddressError": "Please give bank branch address", "transitNo": "Transit No", "transitNoError": "Please give the transit number", "routingNo": "Routing No for Electronic Transfer", "routingNoError": "Please give the routing no for electronic transfer", "sortCode": "Sort Code", "sortCodeError": "Please give the sort code", "ifscCode": "IFSC Code", "ifscCodeErrorMsg": "Please give the IFSC code", "bsbNumber": "BSB Number", "bsbNumberError": "Please give the BSB number", "iban": "I BAN", "ibanError": "Please give the I BAN", "swiftCodeIban": "Swift Code / I BAN", "swiftCodeIbanError": "Please give the swift code / I BAN", "numbersOnlyMax6": "Numbers only, maximum 6 digits", "numbersOnlyMax9": "Numbers only, maximum 9 digits", "alphaNumericMax40": "Alpha Numeric, maximum 40 characters", "alphaNumericMax11": "Alpha Numeric, maximum 11 characters", "alphaNumericMax6": "Alpha Numeric, maximum 6 characters", "fromDate": "Transaction date", "travelDateLbl": "Travel date", "transactionDateRequired": "Transaction date required", "departureAirport": "Departure airport", "arrivalAirport": "Arrival airport", "concernAirport": "Concerned airport" }, "importantMsg": { "msgTitle": "Case Registered", "message": "Your refund request has been received and a unique case ID has been generated. Please note that you will not be able to go back to the previous page.", "trackStatusButton": "Track Status" }, "otpVerifyRefund": { "title": "Validate OTP", "otpInstruction": "Please enter the one-time password sent to", "otpLabel": "Enter OTP received", "otpRequired": "OTP is required.", "otpInvalid": "Please enter valid OTP.", "otpIncorrect": "Please enter the correct OTP to proceed further.", "otpMaxAttempts": "Maximum wrong attempts exceeded.", "otpExpired": "OTP expired.", "didntReceive": "Didn't receive the OTP?", "resendIn": "Resend in", "resendOTP": "Resend OTP", "submitButton": "Submit", "formName": "web2case form", "pageNameData": "Otp Verify", "webName": "Web2Case Form", "errorOccurred": "Error Occurred", "clickName": "Otp Verify", "componentName": "OtpVerifyRefundComponent" }, "refundForm": { "eTicketDetailsTitle": "E-Ticket Details", "emailIdLabel": "Email ID used for booking", "pnrNumber": "PNR Number", "eTicketNumber": "E-Ticket Number", "yourDetailsTitle": "Your Details", "titleLabel": "Title", "selectPlaceholder": "Select", "titleMr": "Mr", "titleMs": "Ms", "titleMrs": "Mrs", "titleMaster": "Master", "titleMx": "Mx", "titleRequired": "Please select the title", "firstNameLabel": "First/Given Name", "namePlaceholder": "First/Given name", "nameRequired": "Please enter your first name", "nameInvalid": "Please enter a valid first name", "lastNameLabel": "Surname/Last Name", "lastNamePlaceholder": "Surname/Last name", "lastNameRequired": "Please enter your last name", "countryCodeLabel": "Country Code", "countryCodePlaceholder": "Country code", "countryCodeRequired": "Please select a country code", "phoneNumberLabel": "Phone Number", "phoneNumberPlaceholder": "Phone number", "phoneNumberInvalid": "Please enter a valid phone number", "recaptchaRequired": "reCAPTCHA is required", "submitButton": "Submit", "processingError": "Sorry, Unable to process your request please try again after some time" }, "refundAttachment": { "sectionHeading": "Additional Requirements", "commentsLabel": "Comments", "commentsPlaceholder": "Enter comments here", "maxCharacterExceeded": "You have exceeded maximum character count", "noteText": "Please upload a copy of either a cancelled bank cheque leaf or first page of your bank passbook for us to verify the bank details to which the refund would be processed.", "attachDocumentsTitle": "Attach reference documents", "dragDropText": "Drag and drop files here", "browseFilesButton": "Browse Files", "attachFilesError": "Please attach files", "fileFormatsText": "File formats supported: pdf. Maximum attachment size: 5 MB", "onlyOneFileError": "Only 1 files can be uploaded.", "specialCharError": "Error: File name contains special characters. Please rename the file and try again.", "duplicateFileError": "Duplicate attachment found", "fileSizeError": "File size should not exceed 5MB", "fileFormatError": "File format not supported", "fileNameLengthError": "Please use a filename with 128 characters or fewer" }, "thankyouPage": { "thankYouTitle": "Thank you", "successMessage1": "We have received your information and created a Case ID {{caseId}}. You should have received an email with the details of your case at your registered email address.", "successMessage2": "Our travel experts are currently working on your case and will contact you with an appropriate resolution as soon as possible. Please remember to include your case ID in any future communications with us. You can reach out to us on our customer service portal to check the status of your case." }, "ticketDetailsRefund": { "reopenMessage": "If your request has not been resolved, please click here to reopen the ticket.", "caseDetailsTitle": "Case Details", "caseNumber": "Case Number", "queryDate": "Query Date", "status": "Status", "subject": "Subject", "actionNeeded": "Action needed", "pastConversations": "Past Conversations", "viewPreviousConversations": "View Previous Conversations", "submitButton": "Submit", "previousButton": "Previous", "ticketClosedTitle": "Ticket Closed", "ticketClosedMessage": "The ticket Case ID", "ticketClosedMessageEnd": "has been closed as per request", "cancelButton": "CANCEL", "continueButton": "CONTINUE" }, "trackCaseStatusRefund": { "pageTitle": "Track Case Status Report", "actionHeader": "Action", "viewCaseDetails": "View Case details", "noDataFound": "No Data Found.", "displayingItem": "Displaying Item", "to": "to", "of": "of" }, "requestBookingChannel": { "sectionHeading": "Booking Channel", "mandatoryFields": "(* ALL FIELDS ARE MANDATORY)", "disclaimerText": "Please reach out directly to your travel agent for assistance with refunds related to bookings or additional ancillary purchases made through a travel agent or portal.", "bookingChannelLabel": "Booking Channel", "placeholder": "Select", "requiredError": "Please select the booking channel" }, "requestContactForm": { "sectionHeading": "Contact details", "mandatoryFields": "(* ALL FIELDS ARE MANDATORY)", "titleLabel": "Title", "titlePlaceholder": "Select", "titleMr": "Mr", "titleMs": "Ms", "titleMrs": "Mrs", "titleMaster": "Master", "titleMx": "Mx", "titleRequired": "Please select the Title", "firstNameLabel": "First/Given Name", "firstNamePlaceholder": "First/Given name", "firstNameRequired": "Please enter your First Name", "firstNameInvalid": "Please enter a valid First Name", "lastNameLabel": "Surname/Last Name", "lastNamePlaceholder": "Surname/Last name", "lastNameRequired": "Please enter your Last Name", "lastNameInvalid": "Please enter a valid Last Name", "emailLabel": "Email Address", "emailPlaceholder": "Email address", "emailInvalid": "Please enter a valid Email Address", "countryCodeLabel": "Country Code", "countryCodePlaceholder": "Country code", "countryCodeRequired": "Please select a Country Code", "phoneNumberLabel": "Phone Number", "phoneNumberPlaceholder": "Phone number", "phoneNumberRequired": "Please enter a Phone Number", "phoneNumberInvalid": "Please enter a valid Phone Number" }, "requestEticketLastname": { "sectionTitle": "E-Ticket Details", "mandatoryFields": "(* ALL FIELDS ARE MANDATORY)", "infoText": "Please enter the 13-digit e-ticket number from your most recent flight.", "eTicketLabel": "E-Ticket number", "eTicketPlaceholder": "E-Ticket Number", "lastNameLabel": "Surname/Last Name", "lastNamePlaceholder": "Surname/Last name", "sampleLinkText": "Click to view sample", "eTicketInvalidError": "Please enter a valid E-Ticket Number", "eTicketExistsError": "E-ticket no already exists.", "lastNameRequiredError": "Please enter your Last Name", "lastNameInvalidError": "Please enter a valid Last Name", "ariaLabels": { "eTicket": "E-ticket Number", "lastName": "Last name" } }, "requestFfp": { "heading": "Submit your customer service request", "description": "Share the following details and your email address so we know how to reach you.", "ffpLabel": "Frequent Flyer Program Number", "ffpPlaceholder": "Enter your FFP number", "ffpInvalid": "Please enter valid FFP number" }, "requestForm": { "errorOccur": "Error Occur", "eTicketDetailsTitle": "e-ticket details", "mandatoryFields": "(* all fields are mandatory)", "eTicketInfo1Refund": "To request a refund, please enter your e-ticket number", "eTicketInfo1": "Please enter your e-ticket number", "eTicketInfo2": "For a refund on add-on services, enter your Electronic Miscellaneous Document (EMD) number", "eTicketNumberLabel": "E-Ticket number", "eTicketPlaceholder": "e-ticket number", "eTicketInvalidError": "Please enter your e-ticket number that starts with either 098 (Air India) or 228 (Vistara).", "eTicketExistsError": "E-ticket no already exists.", "addButton": "Add", "removeButton": "Remove", "clickToViewSample": "Click to view sample", "emdNumberLabel": "Electronic Miscellaneous Document number", "emdPlaceholder": "EMD number", "emdInvalidError": "Please enter your EMD number that starts with either 098 (AirIndia) or 228 (Vistara).", "pnrLabel": "PNR/Booking Reference Number", "pnrRequired": "Please enter PNR/Booking reference number", "passengerLabel": "Passenger", "removePassenger": "Remove Passenger", "passengerNameLabel": "Passenger Name", "passengerNameRequired": "Please enter passenger name", "passengerNameInvalid": "Please enter a valid passenger name", "ffpProgramLabel": "Frequent Flyer Program Number", "selectAirline": "Select Airline", "selectAirlineRequired": "Please select airline", "enterFFPNumber": "Enter FFP number", "enterFFPNumberInvalid": "Please enter valid FFP number", "addPassenger": "Add Passenger", "airTagHeading": "FIND MY BAGGAGE LOCATION", "airTagLabel": "Paste Apple AirTag link", "airTagInvalid": "Please enter a valid AirTag link", "airTagLinkText": "How to get the Apple AirTag link", "airTagConsent": "By sharing the AirTag link, you agree to let Air India track your baggage location.", "recaptchaRequired": "reCAPTCHA is required", "previousButton": "Previous", "submitButton": "Submit", "otpValidateTitle": "Validate OTP", "otpLabel": "Please enter the one-time password sent to", "enterOTPLabel": "Enter OTP received", "enterOTPPlaceholder": "Enter OTP received", "otpRequired": "OTP is required.", "otpInvalid": "Please enter valid OTP.", "otpIncorrect": "Please enter the correct OTP to proceed further.", "otpMaxAttempts": "Maximum wrong attempts exceeded.", "otpExpired": "OTP expired.", "didntReceiveOTP": "Didn't receive the OTP?", "resendIn": "Resend in", "resendOTP": "Resend OTP", "duplicateCaseTitle": "Existing Case With Same Details", "duplicateCaseMessage": "Looks like you already have registered a case with the same details. Please acknowledge this message before proceeding with the new request.", "caseIDHeader": "Case ID", "queryDateHeader": "Query Date", "subjectHeader": "Subject", "statusHeader": "Status", "acknowledgeButton": "Acknowledge", "cancelButton": "Cancel", "errorUnexpected": "It looks like something didn't work as expected. Please try again later.", "errorCaptchaExpired": "Your captcha got expired. Please re-verify", "errorProcessRequest": "Sorry, Unable to process your request please try again after some time", "airlines": [ {"value": "Aegean Airlines-Miles+Bonus", "label": "Aegean Airlines - Miles+Bonus"}, {"value": "Air Canada-Aeroplan®", "label": "Air Canada - Aeroplan®"}, {"value": "Air China-PhoenixMiles", "label": "Air China - PhoenixMiles"}, {"value": "Air India-Flying Returns", "label": "Air India - Maharaja Club"}, {"value": "Air New Zealand-Airpoints™", "label": "Air New Zealand - Airpoints™"}, {"value": "ANA-ANA Mileage Club", "label": "ANA - ANA Mileage Club"}, {"value": "Asiana Airlines-Asiana Club", "label": "Asiana Airlines - Asiana Club"}, {"value": "Austrian Airlines-Miles & More", "label": "Austrian Airlines - Miles & More"}, {"value": "Avianca-LifeMiles", "label": "Avianca - LifeMiles"}, {"value": "Brussels Airlines - Miles & More", "label": "Brussels Airlines - Miles & More"}, {"value": "Copa Airlines-ConnectMiles", "label": "Copa Airlines - ConnectMiles"}, {"value": "Croatia Airlines-Miles & More", "label": "Croatia Airlines - Miles & More"}, {"value": "EGYPTAIR-EGYPTAIR Plus", "label": "EGYPTAIR - EGYPTAIR Plus"}, {"value": "Ethiopian Airlines-ShebaMiles", "label": "Ethiopian Airlines - ShebaMiles"}, {"value": "EVA Air-Infinity MileageLands", "label": "EVA Air - Infinity MileageLands"}, {"value": "LOT Polish Airlines-Miles & More", "label": "LOT Polish Airlines - Miles & More"}, {"value": "Lufthansa-Miles & More", "label": "Lufthansa - Miles & More"}, {"value": "Singapore Airlines-KrisFlyer", "label": "Singapore Airlines - KrisFlyer"}, {"value": "South African Airways-ShebaMiles", "label": "South African Airways - SAA Voyager"}, {"value": "Swiss-ShebaMiles", "label": "Swiss - Miles & More"}, {"value": "TAP Air Portugal-TAP Miles&Go", "label": "TAP Air Portugal - TAP Miles&Go"}, {"value": "Thai Airways International-Royal Orchid Plus", "label": "Thai Airways International - Royal Orchid Plus"}, {"value": "Turkish Airlines-Miles&Smiles", "label": "Turkish Airlines - Miles&Smiles"}, {"value": "United-MileagePlus®", "label": "United - MileagePlus®"} ], "noteSec": [ { "Refund": { "new refund request": "Review information related to our cancellation and refund policies.", "incorrect refund": "", "failed booking transactions": "", "status check on pending refund": "", "other": "" } }, { "Baggage": { "baggage allowance": "Learn about what you can and cannot pack on our restricted items page here.", "prohibited items": "View our baggage guidelines here.", "excess baggage": "Read about our excess baggage guidelines here.", "special baggage": "For information related to carrying of sports equipment, musical instruments, etc., read our special baggage guidelines here", "damaged baggage": "Learn how we handle issues pertaining to damaged baggage here.", "item missing from baggage": "", "lost and found-check-in baggage": "", "lost and found-cabin baggage": "", "other": "" } }, { "Flying Returns": { "account query": "", "credit card question": "Learn how you can earn rewards every time you fly using the Air India SBI credit card here.", "family pool question": "Check out our Family Pool FAQ here.", "purchase or revive points": "", "points refund": "", "claim points": "Review the process to claim missing points here.", "enrolment or login issues": "", "redeem points": "To know how many Maharaja points you can spend on an upcoming flight, use our points calculator here.", "star alliance": "View the complete list of our Star Alliance partners here.", "other": "" } }, { "Airport Service": { "terminal information": "Find information about airport facilities, check-in counters, and more in our global airports information guide.", "lounge information": "Read about the lounge facilities available at airports across the world in our airport information guide.", "health and medical assistance": "View our guidelines for health and medical assistance.", "flying with a pet": "See our guidelines for carriage of pets.", "other": "" } }, { "Booking": { "request for booking": "Go here to book your tickets.", "modify my booking": "You can manage your booking here.", "cancellation": "Review information related to our cancellation and refund policies.", "upgrade or add-on services": "Read about seat selection and available upgrades.", "concessionary fares": "Learn more about the concessionary fares we offer for army personnel, students, senior citizens, and more.", "name correction": "", "fee waiver request": "", "travel certificate": "You can also generate your Travel Certificate here.", "gst invoice": "", "other": "" } }, { "Travel Guidelines": { "covid guidelines": "On our Health and Medical Assistance page .", "domestic flights": "Our list of documents to carry.", "international flights": "", "visa requirements": "Visit our Visas, Documents & Travel Tips page for more information", "other": "" } }, { "Flight Disruption": { "refund request": "Review information related to our cancellation and refund policies.", "Book an Alternate flight": "", "other": "" } }, { "Flight Status": { "flight status": "You can also check your flight status here." } }, { "Defence Support": { "defence support": "" } }, { "Registered Customer": { "account query": "", "profile update": "", "profile delete": "", "sign in / sign up": "", "other": "" } }, { "Others": {} } ] }, "requestFormAttachment": { "sectionTitle": "Additional Requirements", "mandatoryFields": "(* ALL FIELDS ARE MANDATORY)", "commentsLabel": "Comments", "commentsPlaceholder": "Enter comments here", "commentsRequired": "Please leave a comment (minimum 100 characters).", "commentsMaxLength": "You have exceeded maximum character count", "attachDocuments": "Attach reference documents", "dragDropText": "Drag and drop files here", "browseButton": "Browse Files", "attachFilesError": "Please attach files", "fileFormatsText": "File formats supported: pdf, jpg, jpeg, png, docx. Maximum attachment size: 5 MB", "petDocumentsTitle": "Documents to be uploaded :", "petDocuments": [ "Validated vaccination card.", "Health certificates (duly signed and stamped) from the sanitation department within 7 days from the day of travel.", "Certificate that confirms pet is inoculated for rabies by a registered veterinarian.", "Downloaded and Filled indemnity form.", "Entry permits and other documents as per destination-specific regulations, including import licences, pet travel documents and any paperwork required to meet quarantine requirements.", "Booking confirmation will be issued based on the documents submitted. However, travel will only be authorised after final verification and approval of these documents at the time of departure." ], "familyPoolComment": "The contributor should raise a request along with the Head Of Family Membership ID", "errorMaxFiles": "Maximum 10 files can be uploaded.", "errorSpecialCharacters": "Error: File name contains special characters. Please rename the file and try again.", "errorDuplicateFile": "Duplicate attachment found", "errorInvalidExtension": "The filename contains an invalid extension. Please upload files in the recommended format.", "errorFileSize": "File size should not exceed 5MB", "errorFormatNotSupported": "File format not supported", "errorFileNameLength": "Please use a filename with 128 characters or fewer" }, "requestNameDocuments": { "sectionTitle": "Documents", "sectionSubtitle": "(* ALL FIELDS ARE MANDATORY)", "infoText": "International passengers require a valid passport to request for a name change. Please upload your passport to proceed.", "documentTypeLabel": "Document Type", "documentTypePlaceholder": "Select", "documentTypeOptions": [ "Passport", "Government Approved Photo ID", "Others" ], "uploadSectionTitle": "Attach reference documents", "dragDropText": "Drag and drop files here", "browseButtonText": "Browse Files", "filePlaceholder": "Browse", "fileInfoText": "File formats supported: pdf, jpg, jpeg, png, docx. Maximum Maximum attachment size: 5 MB", "documentTypeError": "Please select Document Type", "fileValidationError": "Please attach files", "requiredIndicator": "*", "errorMessages": { "maxFilesError": "Maximum 10 files can be uploaded.", "specialCharactersError": "Error: File name contains special characters. Please rename the file and try again.", "duplicateFileError": "Duplicate attachment found", "invalidExtensionError": "The filename contains an invalid extension. Please upload files in the recommended format.", "fileSizeError": "File size should not exceed 5MB", "formatNotSupportedError": "File format not supported", "fileNameLengthError": "Please use a filename with 128 characters or fewer" }, "ariaLabels": { "browseFiles": "Browse files" } }, "requestOptionalComments": { "sectionTitle": "Additional Requirements", "textareaHeading": "Comments", "textareaPlaceholder": "Enter comments here", "maxLengthError": "You have exceeded maximum character count", "ariaLabels": { "comment": "Comment" } }, "requestProposedName": { "sectionTitle": "Proposed Name", "sectionSubtitle": "(* ALL FIELDS ARE MANDATORY)", "infoText": "Please enter the name as it appears on your travel document.", "titleLabel": "Title", "titlePlaceholder": "Select", "titleOptions": [ "Mr", "Mrs", "Ms", "Mstr", "Doctor", "Miss" ], "firstNameLabel": "First/Given Name", "firstNamePlaceholder": "First/Given name", "lastNameLabel": "Surname/Last Name", "lastNamePlaceholder": "Surname/Last name", "titleError": "Please select the Title", "firstNameRequiredError": "Please enter your First Name", "firstNamePatternError": "Please enter a valid First Name", "lastNameRequiredError": "Please enter your Last Name", "lastNamePatternError": "Please enter a valid Last Name", "ariaLabels": { "firstName": "First name", "lastName": "Last name" } }, "requestRegistrationDetails": { "sectionTitle": "Registered Details", "sectionSubtitle": "(* AT LEAST ONE MANDATORY)", "emailLabel": "Email address used for registration", "emailPlaceholder": "Email address used for registration", "countryCodeLabel": "Country Code", "countryCodePlaceholder": "Country code", "phoneLabel": "Phone number used for registration", "phonePlaceholder": "Phone number used for registration", "emailInvalidError": "Please enter a valid Email Address", "countryCodeError": "Please select a Country Code", "phoneRequiredError": "Please enter a Phone Number", "phonePatternError": "Please enter a valid Phone Number", "atLeastOneFieldError": "Please provide either your email ID or a complete phone number with country code to proceed.", "ariaLabels": { "email": "Enter your email", "phone": "Phone Number" } }, "ticketDetails": { "reopenMessage": "If your request has not been resolved, please click here to reopen the ticket.", "reopenButton": "REOPEN CASE", "closeButton": "CLOSE CASE", "pageTitle": "Case Details", "tableHeaders": { "caseNumber": "Case Number", "queryDate": "Query Date", "status": "Status", "subject": "Subject" }, "pastConversations": "Past Conversations", "actionNeeded": "Action needed", "viewPreviousConversations": "View Previous Conversations", "hidePreviousConversations": "Hide Previous Conversations", "previousButton": "Previous", "submitButton": "Submit", "modalTitle": "Ticket Closed", "modalMessagePart1": "The ticket Case ID", "modalMessagePart2": "has been closed as per request", "cancelButton": "CANCEL", "continueButton": "CONTINUE", "goBackToList": "Go Back to List", "you": "You", "workflowLabels": { "open": "Open", "closed": "Closed", "reopened": "Reopened", "inProgress": "In Progress" } }, "trackCaseStatus": { "pageTitle": "Track Case Status Report", "statusTypes": { "all": "All", "acknowledged": "Acknowledged", "reOpen": "Re-Open", "underProcess": "Under Process", "waitingForCustomerResponse": "Waiting for Customer Response", "closed": "Closed" }, "tableHeaders": { "action": "Action" }, "viewCaseDetails": "View Case details", "noDataFound": "No Data Found.", "pagination": { "displayingItem": "Displaying Item", "to": "to", "of": "of" } }, "duplicateInfoTable": { "headers": { "eTicketNumber": "E-ticket Number(s)", "emdNumbers": "EMD-Numbers(s)", "paymentReference": "Payment Reference", "caseId": "Case ID", "queryDate": "Query Date", "subject": "Subject", "status": "Status" } }, "feedbackstatus": { "pageTitle": "CONFIRMATION MESSAGE", "thankYou": "Thank you", "caseIdMessage": "We received your information and have created Case ID {{caseId}}.", "successMessage": "Our travel experts will be working on your case and will reach out with the appropriate resolution as soon as possible. Please reference your Case ID in future communications. You can check the status of your case on the customer service portal anytime.", "errorInstructions": [ "Click on the 'Manage Open Cases' button below.", "Navigate to 'Check Case Status Here' button.", "Enter the email ID associated with your case, locate your specific Case ID, and click on it to view the details and attach the documents." ], "errorClosingMessage": "Please reference your Case ID in future communications. You can check the status of your case on the customer service portal anytime.", "goBackButton": "Go Back", "manageOpenCasesButton": "Manage Open Cases" }, "loader": { "loadingText": "Loading" }, "nameCorrectionDuplicateModal": { "title": "Detected duplicate case with same information", "message": "Our records show that you have already registered a case using this e-ticket number. Please re-check before proceeding.", "closeButton": "Close" }, "refundDuplicateModal": { "title": "Detected duplicate case with same information", "messageNewRefund": "Our records show that you have already registered a case using this e-ticket and EMD number(s). Please re-check before proceeding.", "messageFailedBooking": "Our system has already registered a case with this payment reference number. Please verify before proceeding.", "closeButton": "Close" }, "previousAttachments": { "heading": "Previous attachments" }, "refundDuplicateErrorMessages": { "duplicateETicketNumber": "Case against this e-ticket number already exists.", "duplicateEMDNumber": "Case against this EMD number already exists.", "duplicatePaymentReferenceNumber": "A case against this payment reference number already exists." }, "refundFileAttachmentInfoText": { "feedbackCategory": "Please attach the screenshot of your issue here.", "accountQuery": "Please upload self-attested ID proof (Aadhar/PAN/Passport) document for changing the personal details or for termination/revival/merging of the account here.", "points": "Please upload a copy of your boarding pass or ticket here.", "baggage": "Please upload the Property Irregularity Report (PIR) here.", "membershipIdPNR": "Please upload Government ID Proof.", "refundRequest": "Please upload Boarding pass and Ticket copy.", "damagedBaggage": "Please upload the Property Irregularity Report (PIR)/Bag Tag here.", "militaryProof": "Please upload your Military ID Card.", "nameCorrection": "Please attach a copy of your passport for international travel, or an official government-issued photo ID (such as an Aadhar card) for domestic travel.", "registeredCustomer": "Please upload Government-issued travel document (e.g. Passport)" } }